Frequently Asked Questions and Terms of Use
WHAT
TYPE OF CHOCOLATE DO YOU USE?
Our standard
1.55 Milk Chocolate bars are creamy and delicious milk chocolate candy
bar that comparable in size and weight to a Hershey bar. In taste
tests we have conducted 28 out of 30 people preferred the NEW bar over
the Hershey bar! We purchase these bars in bulk from a private label
chocolate manufacturer.
WHY DID
YOU SWITCH BARS?
By now, most
people are aware that Hershey changed their packaging of most of their
chocolate bars. With the change of their packaging from their traditional
wrapping (the well-known and beloved look with the Foil and Paper) to a
pillow-type (sealed plastic) wrapper, we had to overwrap these bars with
foil* before placing our Personalized Festive wrappers over them so to
keep the novelty and the 'traditional' look of a chocolate bar. We
felt simply putting personalized wrappers over the brown plastic wrapper
was not acceptable as a quality favor. This increased our labor and
material costs.
In addition, after re-wrapping, some of our customers let us know that they ended up being unhappy with the fact that they had to remove 3 wrappers to get to the chocolate. They reported that by the time they did get the original Hershey bar, it was broken and crumbled. Please note, they were not unhappy with our personalized product, but with the change in the Hershey bar.
Due to the cost of the added foil and the cost of additional labor time, it was becoming costly for us to produce the bars this way, without raising our prices. So, rather than raise our prices we found these replacement bars, which allows us to continue to offer standard bars at the same prices.
*For
sanitary purposes, we keep the original wrappers as packaged by Hershey
on the bar. We suggest, when ordering wrappers only, you also leave
the original wrappers on.
What is
your cancellation policy?
There are
production and processing fees involved for each order. Below is
our fee schedule for cancellations.
Your order
can be cancelled if we have not created a proof or done any work on your
order. There is a $5.00 cancellation fee if it is not made within
48 hours of placing the order.
There is a
$10.00 cancellation fee if we have entered your order and sent you a proof,
but have not charged your credit card.
There is a
$15.00 cancellation fee if we have entered your order and sent you a proof,
and have also authorized credit card.
Once we
have printed your order, it CANNOT be CANCELLED in full. We will
credit for the following:
If it is
not shipped, we will credit for candy, but NOT for the wrapper portion.
We will
also credit for shipping if you don't want the order shipped.
CAN I GET
PINK, BLUE, GOLD or RED FOIL ON THE NEW BARS?
Yes, we can
provide you with other color foil on our new bars, however the process
becomes the same as over-wrapping, so there is an additional
$0.15 cent
per bar charge to add colored foil. The reason it is a little less
than the Hershey option is because the new bars are easier to overwrap
than the Hershey bars, which have the 'tabs'. The tabs are hard to
work with and we have to take extra time to make sure the tabs do not 'poke'
through the foil.
CAN I STILL
GET HERSHEY BARS?
We will still
keep a small inventory of the Hershey bars for those customers who don't
mind the triple wrapping, however due to additional production cost and
labor time, we had no choice but to raise the price of the Hershey bars
by $0.35 cents.
ALSO, we are
still offering the WRAPPER ONLY*
option for the Hershey bars if you would like to purchase chocolate bars
at a local store.
We offer with
our wrapper only option, Pre-cut FOIL and
a Glue stick.
Orders outside
of United States must be "wrappers only". Shipping to Alaska and Hawaii
require Air shipping, so ordering wrappers only are more economical.
We will ship via Global Priority, however there is no way to determine
transit time. Orders that must be shipped out of the US should be
ordered at least 30 days in advance, unless Expedited shipping method is
used.
Where can
I purchase chocolate bars?
Costco, Sam's,
BJ's or any wholesale club usually carry Hershey's Milk Chocolate and Nestlé
bars
in boxes of
36 at around $17 per box.
How do I
place the wrapper around the candy bar?
It's very
simple! We include a glue stick and always a couple of extra wrappers to
practice!
The wrappers
are sized to fold around the bar with the original wrapping left on, which
makes it Sweeeetly Easy to wrap.
WRAPPING
INSTRUCTIONS:
First, if
you have Chocolate bars with the New Packaging, you can wrap with foil
first and then place the
personalized
wrappers over it, by following the instructions below:
With the bar face down, place chocolate bar in the center of wrapper
Fold the blank portion over the foil.
Before gluing, fold the other side (back of bar) over and line up edges.
Let the printed side up and place a light line of glue (we send
PURPLE non-toxic glue so you can see where it goes) on the blank area.
Fold the back design up and over. If it is not lined up properly, you
should have about 30 seconds or more to carefully lift wrapper from
glued area and re-position. Turn over and be sure the front is
centered. If it is not, simply slide the wrapper until it is.
*For
sanitary purposes, we keep the original wrappers as packaged by Hershey
on the bar. We suggest, when ordering wrappers only, you also leave
the original wrappers on.
How long
is your transit time?
Transit time
is based on your location from ours in New Jersey. When you place
your order, we will inform you of the shipping date. We do our best
to get your shipment out on the day we have scheduled. If it will
go out earlier or later, we will give you a call.
Once the order
ships, we cannot control the shipping time of a package. This includes
Next day or 2nd Day delivery methods. All orders are shipped with
service that has a tracking or delivery confirmation number, so you will
have the ability to see that we did our part to get it out on time.
Delivery delays are very rare.
Will you
give refund on orders that are not received on time?
If we did
not get the order out on time, then yes, we will accept return and give
you a full refund. For orders that were shipped on the time we schedule
with you, will refund shipping costs only if the carrier does not fulfill
their delivery guarantee. US Priority mail does not offer guarantee,
so we cannot refund shipping for orders shipped via Priority mail.
Rush order fees will not be rufunded for orders that were shipped on time.
Personalized items cannot not be returned or refunded.
We cannot be resposible, and there can be no refunds if delivery is delayed due to incorrect or incomplete addresses (including Suite, Floor or Apartment number) Additionally, UPS charges a $10.00 address correction fee when an address change is made. This charge will be invoiced and charged to you.
RUSH ORDERS
PLEASE NOTE: In order to ensure adequate shipping time,
we suggest ordersing at least 7 days before you need your order in your
hands.
If you need
to place a last minute order, please note that we ship via a method that
shows tracking information so you can see just when it left our facility.
Once it leaves
our office, there isn't much we can do about the delivery except rely it
will get delivered as per the service we sent.
UPS and USPS
offer insurance so that if it isn't delivered at all, full refund will
be made. If it is delayed, for most reasons, we get a refund
on the shipping that
we will pass
on to you. Both USPS and UPS do not offer transit time delay shipping
refunds for weather related delays, or during a large portion of the month
of December
for holiday tiime shipping. Unfortunately, if you rush order is
not delivered on time, we cannot accept returns or give credit for the
personalized
merchandise
after we have made sure we processed it so it was out in time on our end.
Can I get
a free samples of your product?
We will be
happy to send you a free sample of our wrappers so that you can see the
quality.
Unfortunately,
due to costs of shipping and processing, we are not able to offer free
samples of our chocolate bars. We will be happy to send a sample
of the chocolate bar for a $5.00 processing fee, which is refundable with
your order. During summer months, the bar may melt in transit.
If it does, simply let it get to room temperature. It may not look
good, but we are sure you will find it still tastes delicious!
Why are
you called A1Wrappers by Personalized by Design?
Our main company
is Personalized by Design,
we have several lines that we carry. So, we decided to give each
of our products their own special name! We are in Suite A1 in our
office building, so we named the personalized wrapper line 'A1 Wrappers'.
You can see
our other lines by clicking our Logo at the top of each page on our site.
Do you Match
Prices?
As much as
we would like to, we do not. Some of our competitors do sell wrappers
and chocolate for a lower price, however we do not match their prices because
we feel we have a superior quality of chocolate and better quality wrapper
than most. In addition, you will find that many often make up their
'lower' pricing with inflated shipping charges or 'set-up' fees.
As of right now, we have a set-up fee only for our Newspaper
Design and for wrapper only orders made to fit for Hershey with Almond
bars. This is only because these requires more work than we anticipated.
We were going to discontinue the Newspaper design, but too many people
requested that we keep it!
Please also
keep in mind, we have excellent CUSTOMER SERVICE that is easily
assessable! We have our TOLL-FREE telephone number posted all over
our web-site. Other sites do not have a toll-free number, but more
importantly do not list a phone number at all, so you may easily contact
them! This is a way they can lower costs with less customer interaction
time!
Do you make
the Wrappers for the HERSHEY® Miniatures?
Yes!
We can make minis to coordinate to your chocolate bar, or make them in
design similiar to the large ones shown on our website,. Mini wrappers
are available on Glossy White, Silver or Gold Paper only. The
prices are $0.30 each for wrappers only and $0.50 each with chocolate.
The minimum is 100.
What is
the payment method?
We accept
Visa, MasterCard, Discover and American Express. We also accept Money
Orders.
Due to some problems, we can no longer accept Personal Checks. Money
Orders should be made out to:
Personalized
by Design and mailed to:
Due to abuse
of junk mail from companies gathing information from websites, please CALL
for our mailing address.
What kind
of paper do you use?
We use a bright
white glossy paper for most of our Full color wrappers.
We also use
Pastel colored Matte paper if you would like a colored background.
The printing
is shiny on these papers! A very complimentary combination.
We also offer
beautiful Glossy PEARL and Metallic Glossy SILVER and GOLD paper.
I don't
see a label that matches my needs or what I have in mind. Can you design
a bar for me?
Personalized
by Design will work with you to produce
the wrapper design of your choice.
There will
be a $5.00 per picture scanning charge if you would like to send us a picture
to add to your
wrapper. If
the photograph is from a professional photographer, it is your responsibility
to
obtain permission
for it to be copied. If you have a picture already in electronic form,
you can
e-mail it
and we will use it on your wrapper with no additional charge.
There is a
minimum order quantity is 36 on custom designs and promotional offers are
not applicable on special designs.
For custom
order, we will send one proof. Minor changes will be corrected and
the orders will be shipped without a further proof.
There may
be additional charges for excessive changes and proofs.
Can I change
any part of the label?
Almost every
part of every label can be customized to your specifications. Please include
exact instructions
with your order. If Personalized by Design
has any questions, one of our
representatives
will call you when the order is processed. Please note, that some font
and
color choices
may not look right with all designs. Personalized
by Design will notify you if
we feel your
choices do not work properly.
What about
colors?
In most cases,
Personalized
by Design can incorporate any color you
desire. It is important
to understand
that some colors cannot be matched perfectly. On reorders, colors may vary
slightly from
print run to print run. If color match is very important to you, we can
send you
a proof prior
to processing the order, but still exact color matches are not guaranteed.
Can you
scan Logos/Photos or can I send them electronically?
Yes, we can
scan a logo and/or Photo. There is a $5.00 scanning fee. However, there
is no charge if it is
sent via either
as a GIF, BMP or JPEG*, TIFF, PDF or PNG* (*preferred) file or on a CD
or USB Storage Unit. If Logo is a registered Trade Mark,
we will require
written authorization (on letterhead bearing logo) or from an email address
bearing the company name to reproduce on chocolate bar.
ELECTRONIC
LOGO'S or PICTURES MUST BE SENT IN THE HIGHEST RESOLUTION POSSIBLE (150-300
dpi usually works best!)
Please
allow 7-10 days on Special/Custom designs
How come
our picture/logo is used on your website?
When you send
a picture to Personalized by Design to put on a wrapper, we reserve the
right to use the bar on our website.
We will however
NOT use any personal identifying information. We will not use actual
last names or hometown information.
If you do
not want us to use your picture on our site, please tell us while placing
your order. If you see your image on the site
and would
prefer we do not use it, please contact us. If it makes you uncomfortable,
we will take it down.
I have my
own idea for a wrapper, can you design it?
We will certainly
try our best. Feel free to use your imagination! If you have a certain
style,
picture or
color in mind let us know and we will work together to make your wrapper
unique.
Can I mix
and match ideas from your samples?
Certainly!
We can mix and match to suit your needs.
If you like
a graphic from one sample but the wording on another sample, we can switch
them around
for you. Keep in mind, not all Fonts and pictures work with all designs!
We will inform
you if we feel your choices don't exactly work together.
Can I see
specific samples without any obligation?
Certainly!
Our design samples are sent to you with no obligation on your side. However,
we cannot set up bars
with custom
design or your personal information until after a firm order is received.
After an order is placed,
we will send
you a proof of your order for your review. If you do not like the
set up, we will work on it and
revise it
until you do! If you would like a personalized sample before placing
an order, we require a $20.00
set up charge,
which will be applied in full against your final order.
Can I see
my wrapper for a final approval?
Yes! We will
e-mail a graphic design for you to approve, if time permits, it can be
sent
through the
mail also. There is a $5.00 charge for mailing the printed proof.
We reserve
the right to charge revision fees if they become excessive or if the revisions
requested are major from
the design
as the customer originally request. We normally have the design correct
with one or two minor revisions.
More than
that may require $10.00 revision fee(s). If we are changing very
minor points we do not send a scanned
proof with
each change. It is at our discretion whether we send a new proof
based on minor revisions. We may
also send
only a screen shot, just to demonstrate information changes and tentative
layout design.
Changing colors
back and forth (to compare) is not something that we like to do.
It is time consuming and does add
to our labor
costs. Please have the idea of what colors you want upon placing
your order. As an example, if you ask us
to design
in Red, and then want to see in Blue, the $10.00 revision fee applies--if
you use the original color supplied.
(Our experience
is customers usually pick the first color we showed them! So frankly, it
is a waste of time and increases our product costs)
We will tell you upon your revision requests whether this it will require revision fees.
PLEASE REVIEW
ALL INFORMATION ON YOUR PROOF CAREFULLY. Once approved your order
will print,
exactly as
shown on the proof. If there is a mistake that is overlooked on the
proof, we will not reprint at
no cost.
As we understand mistake do sometimes occur, we will reprint wrappers at
$0.50 (approx. 50%) each.
If you purchased
bars, we will send replacement wrappers with a glue stick.
We suggest
you order online or send personalization information via email
or fax.
We do not
guarantee accuracy and are not responsible for errors on information taken
over the phone.
If there is
an error that we deem ours, we will of course replace at no charge.
How do I
avoid melting chocolate bars when shipping?
Depending
on the weather conditions, we ship with a reusable ice pack. There is an
additional
charge to pack with ice. If it is exceptionally warm or hot, we suggest
ordering
wrappers only
or shipping in a cooler. There is also a charge for the reusable cooler.
It is
the customer's
responsibility to inform us if it is exceptionally warm in your location.
We reserve
the right to require expedited shipping method and cooler if we check the
weather
and find
the destination temperature is over 75 degrees. Additional fees will
be added to your order.
SAVE SHIPPING
COSTS! Orders Wrappers only! (Available
for Hershey Milk Chocolate and Nestle Crunch bars)
What do
I do if my bars melt?
As of yet,
we have had only TWO melted orders--one was because we tried packing a
different way than we normally did.
(And even
then, only 4 bars melted). This was WITHOUT a cooler!
And the other was delived to Texas in a cooler, but
was not delivered
on the day it was supposed to by the CARRIER. It was stuck over the
weekend and that particular weekend they
had record
breaking hot temperatures. We no longer ship to warmer climates for
a Friday delivery.
If, by some
chance, the bars are left in the heat there is usually no problem if slight
softening occurs.
Simply allow
the bars to harden at a cool room temperature. DO NOT FREEZE bars
as this may
cause the
bars to turn white and look like they are coated in powder. (This
does not affect the taste, but
it can make
the chocolate look less appealing.) Bars can be placed in the refrigerator,
but it is not
necessary
(unless the room temperature will reach over 70 degrees). The chocolate
will harden when left at
a cool room
temperature. You should avoid storing chocolate in the refrigerator as
they may easily pick up
smells of
food that is in there. This also applies to storing them near anything
that does give off an odor
(i.e.: in
a closet near laundry detergents, paint, flowers etc.)
Store in a
cool dry place away from anything that has a fragrance or odor. Avoid any
moisture or
sudden temperature changes. Please keep in mind that chocolate melts at
around 70
degrees.
How can
I contact
Personalized by Design if my question was not answered
here?
E-mail us
at: info@personalizedbydesign.com or call us at (800) 945-5522
If you would
like, you can e-mail us with a time you would like to be contacted.
Privacy
Policy/Terms of Service
The HERSHEY'S®
trademark indicates products manufactured by HERSHEY® Food Corporation.
There is no affiliation between HERSHEY® Food Corporation, their divisions
or subsidiaries and Personalized by Design. All designs and contents
are copyrighted to Personalized by Design
1997-2011
and beyond!
All our
designs can be adapted to various Occasions!
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